Refund policy

At Lilloot, every little loot is packed with care, joy, and a touch of chaos 💌 We hope you love what you receive — but just in case something goes wrong, here’s how we handle it.

RETURNS -
  • We accept returns only if the product is damaged or defective upon arrival.
  • To be eligible for a return, you must record a clear unboxing video showing the package being opened for the first time. This helps us verify the issue.
  • Requests without video proof will not be accepted — we want to keep things fair for everyone 💛
  • The item must be unused, in its original packaging, and reported to us within 48 hours of delivery.

REPLACEMENT OR STORE CREDIT -
  • Once your return request is approved, you can choose between:
  • A replacement of the same item (if available), or
  • A store credit of equal value for your next loot ✨
  • Refunds are not issued in cash or to your payment method.

SHIPPING -
  • Packaging is done directly by us with all the love and care it deserves 💫
  • Shipping is handled by trusted third-party partners. While delays can happen, we always ensure your order reaches you safely.

HOW TO REQUEST A RETURN -
  1. Email us at hello@lilloot.com or DM us on Instagram @lilloot.iofficial within 48 hours of delivery.
  2. Include your order ID, unboxing video, and a short note about the issue.
  3. Once verified, we’ll guide you through the next steps 💌